Health and Social Care Network Unified Communications Overview
The service provides an easy to consume, UK sovereign, interoperable telephony,
unified communications and video platform for health and social care.
Cinos has vast experience in delivering always on, hybrid cloud unified communications services to a range of acute and community healthcare services. For a long time, we have argued that the critical communications services, especially within a healthcare environment, should not be consumed from public cloud services or via the Internet.
Today, we stand by our belief that the critical telephony services provided into acute hospitals and community services need to be robust, easy to use and always available. These include the telephone handsets in wards, red phones and patient facing services and contact centres. That said, there are a wide range of users where a desktop unified communications service, which includes telephony, messaging desktop sharing and video conferencing adds significant value.
The same applies to video conferencing services. Organisations recognise that to deliver video conferencing services in an MDT setting, the equipment and services that sit behind them must be always available, easy to use and backed by a comprehensive support process. The MDT setting and services consumed in an MDT are vastly different to a standard video conference, but often there is a blur between the technology used.
The Cinos HSCN Unified Communications Service combines Cinos’ pedigree in critical communications services with the cloud delivered unified communications and collaborative tools enjoyed by users in the modern workplace.
If you are seeking professional guidance for your project and would prefer to speak directly with an expert, please do not hesitate to get in touch. Our team are on hand to discuss your requirements so why not get the ball rolling today.
Cinos Blog:
The move to Voice over IP (VoIP) systems, and more recently the push for cloud communication platforms has brought a whole host of benefits to businesses. From the flexibility to make and receive calls from anywhere in the world, to a streamlined platform for easily onboarding new users, this is a great transformation for many reasons, but what happens when something goes wrong?
In the Cinos Blog, Jono Darlington highlights the role of Red Phones in Critical Calling and their integration into Cinos’ unified communications service for healthcare.
The Cinos HSCN service can be tailored to meet the needs of almost any use case.
We have collated a few of the common ones below.
Shared Telephone Handsets
Desk Based Users
Mobile Users
Contact Centre Agents
and Supervisors
General Purpose
Meeting Rooms
MDT Rooms
Cinos HSCN offers the following additional benefits:
Cisco Preferred Partner
Cinos are recognised as a Cisco Preferred Partner for both Collaboration and Networks; the highest recognition within Cisco 360 Partner Program. Preferred Partners demonstrate deeper and broader capabilities than the retired Gold status, backed by advanced technical certifications, proven customer engagement and robust lifecycle practices.
We also hold Portfolio Partner status for both Security and Services and are accredited as a Managed Services Provider for Cisco Powered Services including Business Communications, Webex Contact Center and Cloud Calling.
