We are proud to share that Cinos has been named as a supplier on Crown Commercial Service’s (CCS) RM6200 Artificial Intelligence Dynamic Purchasing System (DPS) framework.
As an approved supplier, Cinos brings a comprehensive suite of intelligent automation and augmentation capabilities designed to transform both customer and agent experiences across the public sector.
Our AI solutions enable customers to self serve through voice or messaging channels, automating common tasks such as booking appointments, retrieving test results and accessing real time case updates. Using advanced natural language processing, Cinos solutions intelligently route callers to the right teams without the need for complex IVR menus. Our AI chatbots give users instant access to accurate information drawn from a customer defined knowledge base.
For contact centre teams, the Cinos AI platform provides powerful real time agent assistance. Features include automated call wrap up notes, call transcription, live translation for messaging, recommended next actions, guidance prompts and automatic CRM updates that capture summaries and agreed next steps. These capabilities significantly reduce call wrap up time, helping to improve overall efficiency and reduce customer wait times.
Cinos AI Services also support automated quality management. Supervisors can assess interactions against predefined checklists and evaluate customer sentiment at scale, replacing traditionally manual audit processes that usually rely on small sample sizes. This ensures consistent, high quality service delivery and drives improved customer satisfaction.
CCS’s Artificial Intelligence DPS offers artificial intelligence (AI) services to the whole of the public sector and their associated bodies and agencies.
If you are new to AI, you will be able to procure services through a discovery phase, which provides you with an understanding of AI and how it can benefit your organisation. If you have experience in AI, you will be able to buy licensing, customisation and support directly from suppliers. If you would like both these things, you will have access to end-to-end partnerships.
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Our inclusion on the CCS RM6200 Artificial Intelligence DPS reflects Cinos’ commitment to supporting digital transformation across the public sector. Through this framework, customers can procure our AI-driven voice, messaging and contact centre solutions with ease, accelerating innovation while maintaining full procurement compliance. |
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| Jody Faulkner
Bid Director, Cinos
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About Crown Commercial Service
Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2024/25, CCS helped the public sector to achieve commercial benefits equal to £5.3 billion – supporting world-class public services that offer best value for taxpayers.
For more information, please visit the Crown Commercial Service framework page.
