Part 3 of 3 – in a series by Jono Darlington
May 14th, 2026
Security operators are under constant pressure to make rapid decisions, manage multiple incidents, and maintain situational awareness across increasingly complex environments. The technology supporting them should simplify operations, not add unnecessary complexity.
Steve Franklin, Executive Director at Cinos, has been designing and delivering mission-critical control room environments for over 26 years. Through this experience, he has seen first-hand the challenges that multiple systems and fragmented workflows can create for operators.
In this article, he explores how the integration between VuWall TRx and Genetec Security Center helps streamline operations, simplify video wall management and improve the way operators interact with critical information.
One of the most common challenges we see within control room environments is the need for operators to switch between multiple applications to access cameras, manage incidents and share information with colleagues. While each system plays an important role, constantly moving between interfaces can introduce unnecessary complexity, increase training requirements and slow response times in situations when every second counts.
That’s why the integration between VuWall TRx and Genetec Security Center delivers such significant operational benefits. By bringing video wall management directly into the operator’s existing Genetec workflow, organisations can improve efficiency, reduce administration overheads, and accelerate incident response.
One Interface. One Workflow.
This challenge becomes particularly apparent when operators are expected to interact with multiple systems throughout the day. It’s not unusual for cameras, alarms, incident management tools and video wall controls to sit across separate applications, requiring operators to switch between platforms to access the information they need.
In my experience, the more interfaces an operator has to manage, the greater the potential for inefficiencies, particularly during fast-moving incidents where quick access to information is critical.
The VuWall plug-in for Genetec addresses this by bringing video wall control directly into the Genetec Security Center interface. Rather than working across multiple platforms, operators can perform key video wall functions within the Genetec interface they already use every day, such as:
Add Cameras Once – Manage Them Everywhere
One of the most significant advantages of the VuWall and Genetec integration is the removal of duplicate administration.
Traditionally, cameras are configured within the Video Management System (VMS) and then added separately to the video wall platform. Not only does this consume valuable engineering time, but it can also create inconsistencies between systems, especially as environments evolve and expand.
With VuWall’s native Genetec integration, cameras are added and managed in a single location. When a camera is configured within Genetec, it automatically becomes available for display and management through the VuWall TRx plug-in.
That same capability extends to compliance. With requirements continuing to increase across many industries, manual review processes are expensive, time-consuming, and difficult to scale. AI can automatically analyse interactions against specific compliance criteria, identifying potential concerns and flagging conversations that require further investigation, giving supervisors a much broader view of compliance performance than random sampling alone could ever provide.
This delivers several key benefits:
Reduced Administrative Overhead
Administrators only need to manage each camera once. New cameras, replacements, or naming convention changes are instantly reflected across both systems.
Greater Consistency
By using Genetec as the single source of truth, operators always see accurate camera names and locations, reducing confusion during live operations.
Faster Expansion
As organisations add new sites or increase camera coverage, the integrated architecture simplifies deployment and reduces commissioning effort.
Enhancing Situational Awareness
The purpose of a video wall is not simply to display video; it is to present the right information to the right people at the right time.
The VuWall and Genetec integration enables operators to quickly escalate incidents by moving critical camera feeds from their workstation directly onto the main video wall.
Whether tracking a security incident, monitoring critical infrastructure, or responding to an emergency event, operators can instantly share relevant information with supervisors and colleagues across the control room.
This creates a common operational picture that helps teams make informed decisions faster.
More Than Just Cameras
Whilst the native integration with Genetec significantly simplifies camera management, the VuWall platform is not limited to CCTV feeds alone.
In modern control rooms, operators often need to combine information from multiple sources to build a complete operational picture. Alongside Genetec cameras, VuWall can display a wide range of additional content sources, including:
These sources can be freely mixed alongside Genetec camera streams within the same layouts and video wall presets, allowing operators to present the most relevant information as situations develop. VuWall’s Application Server further enhances this flexibility by providing centralised access to browser-based applications, dashboards and up to 16 URLs from a single source, reducing the need for multiple dedicated PCs within the control room.
During a live incident, operators often need access to more than CCTV alone. GIS mapping, operational dashboards, weather alerts and other critical data can all play an important role in understanding the situation as it develops. By enabling these sources to be visualised alongside camera feeds on the same video wall, VuWall helps create a more complete operational picture while allowing operators to continue working within the Genetec environment they use every day.
Built for Modern Control Rooms
While every control room has its own operational requirements, the principles remain the same: provide operators with quick access to information, simplify workflows and maintain situational awareness during both routine operations and live incidents. We’ve seen integrated Genetec and VuWall environments deliver tangible benefits across a wide range of sectors.
Common Environments
Key Operational Benefits
By bringing video management, visualisation and video wall control together within a familiar workflow, operators can remain focused on operational priorities while leveraging the full capabilities of an enterprise-grade video wall platform.
Bringing Teams, Technology and Information Together
Since our inception, Cinos has been designing and delivering mission-critical control room and command and control environments for organisations where visibility, collaboration and informed decision-making are essential. From police forces and fire and rescue services to utilities, transport operators and global organisations such as MSC Cruises, we’ve seen first-hand the value of providing operators with the right information at the right time.
The integration between VuWall TRx and Genetec Security Center supports this objective by bringing video management, visualisation and video wall control together within a single operational workflow. By reducing complexity, simplifying administration and making it easier to share critical information, organisations can create an environment that helps operators remain focused on their priorities.
In environments where speed, visibility and operational resilience are critical, a single interface can make all the difference.
