The Power of Digital Engagement Technologies to Transform Education
June 30th, 2023
In an era defined by digital connectivity, higher and further education institutions in the UK are constantly striving to reimagine student engagement with the help of innovative technologies.
Here we’ll delve into the transformative impact of digital engagement tools specifically referencing Cisco’s Webex Contact Center and Webex Connect Communications Platform as a Service (CPaaS) solutions. Let’s look at the main topics which educators must consider as part of their ability to enhance student experiences, support the staff and teams responsible for delivering curriculum, and provide an engaging, safe, and enjoyable environment for students to study.
Meeting Students Where They Are
One of the first things that must be considered is how you are going to interact with students, families, and other organisations. There’s little point forcing everyone into a telephone queue if they are unlikely to use it, and a study by Openmarket revealed that 75% of millennials said they’re prefer a text-only phone rather than a voice-only phone. Younger generations prefer messaging to calls, and these are the people going into the education system. It therefore makes sense for education institutions to realign the way they engage with these generations.
Technologies like Webex Connect and CPaaS enable institutions to reach students on preferred channels, such as online chat, WhatsApp, and other social media, creating a seamless and accessible communication experience. Crucially, it’s a communications experience that is much more likely to get student’s talking back to you.
Join Cinos & Cisco for our Joint Education Webinar:
Elevate Student Experience and Safeguard Wellbeing
through Proactive Digital Communication
Embark on a dynamic exploration of the future of education! Join Cinos and Cisco on this insightful webinar where we delve into the transformative power of proactive digital-first engagement in higher and further education. From reshaping Clearing processes to supporting student wellbeing, this session is designed to elevate your understanding of the holistic student journey.
Wednesday 3rd April 2024 @ 2pm with:
Richard Evans: CTO at Cinos Limited, UK-based Systems Integration Specialists focussing on the UK public sector market. Richard has over 15 years’ experience working within the Unified Communications and Collaboration field, and is responsible for strategy, pre-sales, and technical portfolio.
Joseph Pratten: Contact Centre Sales Specialist at Cisco, the global leader in cloud-based Contact Centre as a Service (CCaaS) platforms. With over 13 years of experience in Unified Communications and Contact Centre, Joseph is a passionate and successful sales specialist who helps customer-centric organisations achieve their goals with innovative and cost-effective Contact Centre solutions.
